Serving Rothesay, Isle of Bute, Scotland since 1947
Here at W & J Duncan we are taking every precaution to safeguard our customers and staff during the ongoing COVID pandemic. Masks/facecoverings MUST be worn in the service reception and Sales office. Sanatisation of surfaces occcurs regularly through out the day and hand sanatiser is available throughout the premises. Customer vehicles have protective seatcovers, steering wheel covers, floor mats and gear shifter covers fitter before they entre the workshop area. When all work is complete the vehicle will be sanitised before collection. Within the building we would please ask that no more than 2 people be in the service reception at any one time. Additional seating is available in the showroom area. For service/repair or MOT customers collection and delivery is available. For sales customers vehicles can be collected from the showroom or delivered to you home if you profer.
Thank you for your interest, we will contact you in the near future.
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Motor Industry Code of Practice for Service & Repair
Our dealership is committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry Code of Practice for Service & Repair, and committed to:
Honest and fair services
Open and transparent pricing
Completing work as agreed
Invoices that match quoted prices
Competent and conscientious staff
A straightforward, swift complaints procedure
Alternative Dispute Resolution
The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at http://www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008.